End taxi rigmarole
Sun, Oct 21, 2007
The Straits Times
TAXI drivers who hustle visitors by quoting fixed charges that are several times the equivalent metered fare must be dealt with firmly. They should be banned by the Land Transport Authority (LTA) from holding a licence for a number of years. Three years should do it. That will teach them. Little is to be accomplished by the taxi company they are contracted to dismissing them. They can switch to another quite easily. Licence suspension? A written warning? Let's not get wimpish. These are cheats who have brazenly expanded their territory of operation from the race course, where pickings are good, to hotel and shopping zones where tourists are a catch. Locals are being denied an equivalent service as a result. A visitor cited in a Sunday Times report assumed that not going by the meter was standard practice in South-east Asian cities. Not this city, never. The message must go out loud and clear to the small number of cabby diddlers.
That said, the LTA ought to consider if the insidious practice is an indication of market failure. Fares are too low, which places huge demands on the service. Cabbies' earnings are not commensurate with the time and energy put in, and going without leave, medical and CPF benefits on top of that. Taxi operators bump up drivers' earnings through all manner of surcharges and the phone booking charge. This has caused more confusion and dissatisfaction among commuters than is worth the trouble. Once and for all, the LTA could take an executive decision by reclaiming the price-setting prerogative in the deregulated service. Raise the flagdown fare substantially (50 to 70 per cent, say) and increase the rate of kilometre charges. That should cut out the mischief and preserve earnings, even if demand drops initially. Taxi companies have no incentive to make the move as income from daily rental is assured, whatever the level of commuter demand.
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While the Straits Times editor correctly identified that market failure has occurred, I do not think that the proposal to increase flagdown fares and rate of km charges will not solve the perennial taxi problem. He failed to consider the off-peak period where we have a case of too many taxis on the roads with too few passengers. Also, there are cases where passengers want to be picked up from far-off locations but they are not able to find a willing driver. The same goes for passengers who wish to be dropped off at similar far-off places.
Some commuters complain that taxi drivers should never "choose" passengers, but who can blame them for wanting to do so? After all, this is their bowl of rice, and like insurance agents or other types of sales persons, they would prefer to serve clients that offer a better deal.
Singapore once faced an insurmountable task when addressing city-area traffic congestion during peak period. But our brilliant civil servants came up with the great Electronic Road Pricing system which many modern cities are now eager to copy (if LTA had this idea patented, our Government may be sitting on a growing pile of royalties). Perhaps it is time to consider using technology to resolve the taxi issue, an increasing source of frustration to many Singaporeans.
What I suggest is this: Have a central booking agency undertake all call bookings. This agency will receive booking instructions from commuters and relate the bookings to all taxis via the device. On top of the usual booking information, the agency will also request that the commuter provide a price range which he or she is willing to fork out like say, $3 to $6. This price range, of course, is not communicated to the drivers, but the agency will indicate to the drivers first the lowest price, with increasing bids of $0.50 or $1 every time interval for which there is no taker. To ensure fairness and accuracy, it can be mandated that all communications be made via a simple device which serves to display the going rate for any pick-up. The driver willing to answer the call can then click a simple button on the device to indicate this.
With this move, all surcharges can be abolished, perhaps with the exception of the surcharges for pick-ups from Changi Airport since we still need a steady supply of taxis for our foreign tourists. I also propose that Government not regulate the high-end market for taxis such as the mercedes cabs. That they offer a level of comfort and service beyond that of the normal cabs is a sufficiently good reason to allow a separate market. Commuters willing to pay a premium should not be prevented from doing so.
The one problem that this solution may encounter is the mindset of the commuters. I suspect that not many will relish the feeling of the price uncertainty. However, the people need to recognise that they have substituted price uncertainty with time-waiting uncertainty. In other words, if I am willing to pay, I will be guaranteed a taxi. Otherwise, I may be better off taking the MRT home instead of waiting indefinitely to get a booking confirmation from the call centre.
Singapore has invested much money in our public transport system for buses and trains. It is time to do something about our taxis in order for our transport system to be truly world-class.
P/S: I intend to patent this idea. Anyone keen to invest in it?